[sodeep]

Google Checkout Team to me

Hello,

Thank you for your email. If you are having trouble making a purchase or
creating a Google Checkout account, you may need to clear your browser's
cache or delete your cookies. We've included instructions below. Another
solution would be to try using a different web browsing application.

If you continue to experience this issue after clearing your browser's
cache and cookies, please respond to this email and include the following
information:

- The merchant from which you are attempting to place your order
- The items in your shopping cart (you can provide links to the items)
- The date and time of all attempted purchases
- A sequence of steps to replicate the problem
- The browser and operating system of the machine where this error
occurred
- The frequency of the problem
- A screenshot of the error message (see below for instructions)

Once we have further information from you, we will investigate this issue
further. We appreciate your patience.


CLEARING YOUR BROWSER'S CACHE

To clear your cache in Mozilla Firefox, follow these steps:

1. ...

DELETING YOUR BROWSER'S COOKIES


To clear your cookies in Mozilla Firefox, follow these steps:

1. ...

CREATING A SCREENSHOT

....
Please feel free to reply to this email if you have any additional
questions.

Sincerely,

Joe
The Google Checkout Team

Me to Google

Hello,
Here the info you need to investigate my issue further:
Following your advice I have:
-Cleared my browser cache
-Deleted my cookies
-Tried using different computers to check it was not due to the computer or network: in a cyber café, at work, at a friend's house, from a different country (UK,France), using IE 7, Opera 9
-Tried over a period of 4 weeks
>Result: exact same issue

Info you requested:
- The merchant from which you are attempting to place your order
I am not attempting a purchase, I am wanting to sign up for a google checkout account, therefore I come from this website:
https://www.google.com/accounts/ServiceLogin?service=sierra&continue=https%3A%2F%2 Fcheckout.google.com%2F%3Fupgrade%3Dtrue&nui=1&ltm pl=v2_SmB_ltlv_1_0
- The items in your shopping cart (you can provide links to the items)
No items are in my shopping cart because I don't even have an account yet
- The date and time of all attempted purchases
No attempted purchases but rather dates I tried to setup an account: yesterday around 14.00 GMT, but I did try for the past 4 weeks from different locations and times of the day.
- A sequence of steps to replicate the problem
1-go on Google Checkout website:https://www.google.com/accounts/Serv...2_SmB_ltlv_1_0
2-type in my Google account name (*****) and password then click on "Sign in"
3-the page to enter credit card details appear with error message at the bottom (screenshot attached). I cannot register my card and cannot do any other step of the registration process
- The browser and operating system of the machine where this error
occurred
The one I am currently using at Work (even if also tried from various platforms and locations)
Windows XP Pro 2002 SP2
Internet Explorer 6.0.2900.2180 sp2
- The frequency of the problem
Everytime a sign up is attempted
- A screenshot of the error message (see below for instructions)
See attachement

This in my opinion is due to an account problem, not the platform I am using.
Thank you for your help.
SoDeep