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I was looking for a cheap hosting service for a few of my sites last year and hostgator was referred to me by a friend. I had a few pre-sales questions which needed to be answered before i made up my mind. The staff on their live chat service werent able to satisfy my queries and even couldnt speak proper english (some guy nicked sergei must surely be based in eastern europe even though he claimed that their data centers were situated in florida).
Then I found out bluehost and havent looked anywhere else since.
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