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Billing issues bandwagon
well.. im jumping in on the bandwagon too! ive been down for seven days. and im very frustrated. ive started moving ALL my business to Overture, although they are a bit more strick on my keywords. Google hit my prepaid card for the total TWICE, so the first time put a hold on my funds and the second time it was declined because the finds were held. i "spoke" to the live supt 3 days in a row and sent them nasty-grams from their "form email" but I cant get this prob resolved. I dont want to close my acct. I need Google because of the obvious reasons why I have an acct in the first place. But now.. I really could care less because the way i see it at this point, they have my billing information, they have already hit my card for the ammount owed, and I use the card SOLELY for google billing, I will not be loading any more money on the card because without my ads running, Im not making any money in my business.. When my ads dont run, I dont make money, when I dont make money then google doesnt make money. Maybe its like the big Katrina Insurance company big-bully syndrome. Im just a plunk in the bucket if they make $80 million a day etc etc etc.. but enough people get pissed and go to Overture, they are going to wake up and wonder what happened to their customer base. Until they figure out how to collect from their transaction, its their problem not mine. I have a paper trail if they try to come back to me for lack of payment. The first day they billed me, I show the same date on the transaction from them. Now its a principle issue. Im very very frustrated at this point. And google does not supply any way to reach a human (that I can find).. at least Yahoo/Overture has an 800 number to find a human when I have a problem (which has been NEVER YET!).
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