Big Google problems for me this morning.

[CeeJay]

P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"SPAN style="FONT-FAMILY: Arial"I have two problems that have come up on my laptop when booting up this morning. Everything was working perfectly yesterday and no software has been added or other changes made. Everything OK last night... switched off... booted up this morning with two problems.?xml:namespace prefix = o ns = "urn:schemas-microsoft-comfficeffice" /o/o[/color]P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"SPAN style="FONT-FAMILY: Arial"o/o[/color]P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"SPAN style="FONT-FAMILY: Arial"No. 1: As it booted I got an IE error message – “Problem encountered with an add-on and needs to close.” The add-on identified was googletoolbar1.dll.o/o[/color]P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"SPAN style="FONT-FAMILY: Arial"o/o[/color]P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"SPAN style="FONT-FAMILY: Arial"I disabled the add-on but still had the same problem at boot up. Also opening IE by right clicking the icon and selecting ‘Start without add-ons’ still brings up the error message. The only way to get a clean boot was by uninstalling Google Toolbar altogether.o/o[/color]P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"SPAN style="FONT-FAMILY: Arial"o/o[/color]P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"SPAN style="FONT-FAMILY: Arial"No. 2: As I log into Gmail I get an error message saying that, “Gmail requires ActiveX controls to be enabled. Your browser seems to be IE and ActiveX seems to be disabled.” Following the advice given I have checked and confirmed that indeed ActiveX B style="mso-bidi-font-weight: normal"is/B enabled. I have tried to disable, then enable and restart the machine but still have the problem.o/o[/color]P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"SPAN style="FONT-FAMILY: Arial"o/o[/color]P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"SPAN style="FONT-FAMILY: Arial"I cannot believe that the two problems are not connected as they both occurred at the same time.o/o[/color]P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"SPAN style="FONT-FAMILY: Arial"SPAN style="mso-spacerun: yes"[/color]o/o[/color]P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"SPAN style="FONT-FAMILY: Arial"I have tried to use the System Restore feature in XP and selected all the restore points from the previous two days and each time it reports back that no changes have been made to the system. I have also tried booting from last known good configuration by hitting F8 on boot up. Neither of these options has helped.o/o[/color]P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"SPAN style="FONT-FAMILY: Arial"o/o[/color]P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"SPAN style="FONT-FAMILY: Arial"I would appreciate any help forum members can give to resolve this problem but please go easy as I’m not particularly PC savvy. Words of one syllable preferably. [/color]

[IamTheKing9]

Something must be wrong with your browser. Gmail does not need ActiveX controls to be enabled.
It works perfectly on IE for me, and I haven't got ActiveX controls enabled.
I think you could try re-installing IE if you have the setup.
Or you could try a different browser, like Firefox. Its much, much better than IE.

[CeeJay]

FONT face="Comic Sans MS"Thank you for that response. /FONT
FONT face="Comic Sans MS"/FONT
FONT face="Comic Sans MS"I finally managed to resolve this in the early hours of this morning. For the benefit of anyone coming across this thread in the future here is how to fix this problem:/FONT

FONT face="Arial Narrow"ActiveX errors are caused by certain browser settings and misconfigured system files. To solve the problem, please adjust the settings in Internet Explorer by following the steps below:/FONT
FONT face="Arial Narrow"/FONT
OLLIFONT face="Arial Narrow"Click the 'Tools' menu at the top of your browser, and select 'Internet Options.' /FONTLIFONT face="Arial Narrow"Click the 'Security' tab at the top of the dialogue box, and set 'Medium' as the 'Security level for this zone.'/FONTLIFONT face="Arial Narrow"Click 'Custom Level' button and ensure that the following are set to 'Enabled':BR /FONTFONT face="Arial Narrow"Run ActiveX controls and plug-insBR /FONTFONT face="Arial Narrow"Script ActiveX controls marked safe for scriptingBR /FONTFONT face="Arial Narrow"Scripting /FONTLIFONT face="Arial Narrow"Click 'OK' after these settings are enabled. /FONTLIFONT face="Arial Narrow"Click 'OK' again to save your changes. /FONTLIFONT face="Arial Narrow"Log in to Google Mail again./FONT/LI/OLPFONT face="Arial Narrow"If your browser was already set correctly, it's likely that you have a misconfigured system file. Here's how to reset the system file to the default settings:/FONTOLLIFONT face="Arial Narrow"Click the 'Start' button in Windows. /FONTLIFONT face="Arial Narrow"Select 'Run.' /FONTLIFONT face="Arial Narrow"Enter 'regsvr32 msxml3.dll' in the 'Open:' field, and click 'OK.'/FONT/LI/OLPFONT face="Arial Narrow"After a moment, a dialogue box notifies you that the file was properly reset. Click 'OK' in the dialogue box to exit. /FONTPFONT face="Arial Narrow"After making this change, please close all instances of Internet Explorer and open a new browser window to log back in to Google Mail./FONTPFONT face="Comic Sans MS"Interestingly this wretched .dll file also prevented Windows Live Messenger from functioning fully too./FONTP

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