Anoyyed By Gmails Automated Message?

sirlaguna · 09-06-2005, 06:50 AM

Is it just me or whenever you contact Google about Gmail when you have a problem they never answer you with a non automated message it really gets on my nerves!

Has anyone actually got a proper reply from Google or do they only send automated messages?

Lupine1647 · 09-06-2005, 03:18 PM

I have gotten many replies from Google, it's just a matter of waiting. A lot of sites will acknowledge that you've sent a question by sending an auto-response first.

sirlaguna · 09-08-2005, 07:45 AM

Yeah KK I just didn't think they normally bothered!

FadE. · 09-08-2005, 03:13 PM

all the question i asked where replyed with an automated messages. i don't know why they should had some human interaction to it.

sirlaguna · 09-12-2005, 07:21 AM

Because human interaction is more personal and cangive more explanation than a computer reading an message automated messages are not as helpfull (Normaally) than a message from a real person!

Oh and my query did get answered after the automated message! Lupine1647 is exactly right you do just have to wait again though sometimes they don't reply!

09-13-2005, 01:18 AM

The way I see it they'd have to have a whole bunch off staff to go around answering all your queries. Think of how many people use gmail, and how many problems they must hear about a day!

markhutch · 09-13-2005, 02:49 AM

I've received quick replies via Adsense and Adwords emails. I haven't ever written them about Gmail. I just assumed they would not respond because the service is still in Beta mode. Do they request feedback for Gmail? Most companies do want user feedback during beta testing, but not sure about Google.

Lupine1647 · 09-13-2005, 03:14 PM

Quote:

Originally Posted by markhutch

I've received quick replies via Adsense and Adwords emails. I haven't ever written them about Gmail. I just assumed they would not respond because the service is still in Beta mode. Do they request feedback for Gmail? Most companies do want user feedback during beta testing, but not sure about Google.

if you go to their help area, it has a Contact Us link and an area where they accept suggestions, help and amongst other things. All services that Google owns and such all go to Google and since you have a ton of people going to Google and probably sending lots of help requests or suggestion requests.

mondine · 09-17-2005, 04:01 AM

it's both a drawback and benefit to use a large service like Google that must, due to the size of its user-base, communicate mainly by automated means.

Sure, you get auto-acknowledgements, but the degree of feedback that they get means that problems are usually identified and dealt with quickly.

But it certainly shows how swiftly people have come to take a free service for granted. Some people pay (or have paid) handsomely for less service, and had their complaints and questions ignored altogether.

Hard to beat the quality-to-price ratio, here.

Adam · 09-19-2005, 01:50 AM

That's nothing - you want to try communicating with eBay...

09-06-2005, 06:50 AM	#1 (permalink)
sirlaguna Master Googler Join Date: Aug 2005 Location: ALONE IN THE DARK Posts: 788 Thanks: 0 Thanked 1 Time in 1 Post	Anoyyed By Gmails Automated Message? Is it just me or whenever you contact Google about Gmail when you have a problem they never answer you with a non automated message it really gets on my nerves! Has anyone actually got a proper reply from Google or do they only send automated messages?

09-17-2005, 04:01 AM	#9 (permalink)
mondine Google Guru Join Date: Sep 2005 Location: Vancouver, BC. Posts: 4,002 Thanks: 0 Thanked 4 Times in 3 Posts	RoboHelp it's both a drawback and benefit to use a large service like Google that must, due to the size of its user-base, communicate mainly by automated means. Sure, you get auto-acknowledgements, but the degree of feedback that they get means that problems are usually identified and dealt with quickly. But it certainly shows how swiftly people have come to take a free service for granted. Some people pay (or have paid) handsomely for less service, and had their complaints and questions ignored altogether. Hard to beat the quality-to-price ratio, here.

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09-06-2005, 03:18 PM	#2 (permalink)
Lupine1647 Elite Googler Join Date: Nov 2004 Location: Kansas City, Missouri Posts: 1,065 Thanks: 0 Thanked 0 Times in 0 Posts	I have gotten many replies from Google, it's just a matter of waiting. A lot of sites will acknowledge that you've sent a question by sending an auto-response first.

09-08-2005, 07:45 AM	#3 (permalink)
sirlaguna Master Googler Join Date: Aug 2005 Location: ALONE IN THE DARK Posts: 788 Thanks: 0 Thanked 1 Time in 1 Post	Yeah KK I just didn't think they normally bothered!

09-08-2005, 03:13 PM	#4 (permalink)
FadE. Senior Googler Join Date: Sep 2005 Location: Brisbane, Australia Posts: 151 Thanks: 0 Thanked 0 Times in 0 Posts	all the question i asked where replyed with an automated messages. i don't know why they should had some human interaction to it.

09-12-2005, 07:21 AM	#5 (permalink)
sirlaguna Master Googler Join Date: Aug 2005 Location: ALONE IN THE DARK Posts: 788 Thanks: 0 Thanked 1 Time in 1 Post	Because human interaction is more personal and cangive more explanation than a computer reading an message automated messages are not as helpfull (Normaally) than a message from a real person! Oh and my query did get answered after the automated message! Lupine1647 is exactly right you do just have to wait again though sometimes they don't reply!

09-13-2005, 01:18 AM	#6 (permalink)
smiley25 Guest Posts: n/a	The way I see it they'd have to have a whole bunch off staff to go around answering all your queries. Think of how many people use gmail, and how many problems they must hear about a day!

09-13-2005, 02:49 AM	#7 (permalink)
markhutch Googler Join Date: Aug 2005 Location: Texas Posts: 66 Thanks: 0 Thanked 0 Times in 0 Posts	I've received quick replies via Adsense and Adwords emails. I haven't ever written them about Gmail. I just assumed they would not respond because the service is still in Beta mode. Do they request feedback for Gmail? Most companies do want user feedback during beta testing, but not sure about Google.

09-19-2005, 01:50 AM	#10 (permalink)
Adam Senior Googler Join Date: Sep 2005 Location: Dunstable, England Posts: 139 Thanks: 0 Thanked 0 Times in 0 Posts	That's nothing - you want to try communicating with eBay...

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