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Old 12-23-2005, 11:57 AM   #1 (permalink)
Noogle
 
Join Date: Apr 2005
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neonrider
2checkout.com does not display Google ads!

I set up Site Targeting Ads on Google Adwords and a few weeks later I've noticed that some of the sites that supposed to display my ads are not displaying any ads at all (not only mine but any, none) or are not displaying my ads while I have many showings of my ads reported on those sites and my account was charged. One of them is 2CHECKOUT.COM. Therefore I stopped ALL my site-targeting campaigns on Google. Here's an email I received from Google:

Hello ( ... ),

Thank you for your email. After consulting your issue with our technical team, we have determined that there was a temporary error in our site targeting program. Since www.2checkout.com does not display ads from Google, please delete this website from your site-targeted list in order to avoid any further charges while we work to resolve this issue. I
apologize for this error and for any inconvenience it may have caused.

Also, to thank you for your patience while we investigate your situation, I'd like to offer you a credit of US$1.00 toward your Google AdWords account.

If you'd like to accept this credit, reply to this message with your confirmation. After we process your credit, you'll see it reflected on your Billing Summary. To view the credit on your Billing Summary, please allow a couple of days and then follow these steps:

1. Log in to your account at https://adwords.google.com/.
2. Click the 'My Account' tab.
3. Review the 'Billing Summary' page. The credited amount appears as an
adjustment for the current month.

If you encounter any similar situations in the future, please let us know.

If you have additional questions, please visit our Help Center at https://adwords.google.com/support to find answers to many frequently asked questions. Or, try our Learning Center at http://www.google.com/adwords/learningcenter/ for self-paced lessons that cover the scope of AdWords.

Thank you for your understanding. We look forward to providing you with the most effective advertising available.

Jason D.
The Google AdWords Team
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Old 12-27-2005, 08:17 PM   #2 (permalink)
Noogle
 
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Runeservice
Hmmmm. That is pretty awkward. At least it was cool of them to offer the credit after their investigation. Were you charged a dollar for these clicks or more or less than a dollar? I'm happy to see Google's response to your problem. Hope everything works out.
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