Contacting Google

Enkil · 02-20-2006, 07:14 PM

Q1
I'm not sure if I should contact Google so I can make sure that there's nothing wrong with my Websites.

Would they directly suspend my account or will they give me some time to rearrange them if there are problems?

How exactlydo I contact them?

Q2
I know that a lot of people get their account suspended for many reasons, but I also heard that there areothers who get suspended because Google says that "they aredeliberately clicking on ads" when they never did. Maybe it'ssomeone else who did it just so you get suspended. I know you can send your logs in this case, but what if I don't have logs? The bottom line is Google can't prove it. I would really be mad and sad if someone clicked on my ads several times just so to get me banned.

Can you explain this to me?

Basically, I just want to sure that my websites aren't violating the TOS and make sure thatfraud isn't commited, so my account survives for a while.

intelliot · 02-20-2006, 09:28 PM

You can contact Google using the Contact link at the top right in your AdSense account. They're reasonable people. They don't suspend accounts for no reason. Some of the people who say that they never clicked their own ads may not be telling the truth.

luni · 02-20-2006, 10:16 PM

Did you even read the TOS?? I know alot of people are just liek i wanna make money and click past everything, i did!!!! Then before i put the code on my site i went back and read it...but thats my question for you

Enkil · 02-21-2006, 07:29 AM

Quote:

Originally Posted by luni

Did you even read the TOS?? I know alot of people are just liek i wanna make money and click past everything, i did!!!! Then before i put the code on my site i went back and read it...but thats my question for you

SPAN class=nameA name=86181luni,[/color]
SPAN class=name[/color]
SPAN class=nameI read the TOS a billion times and I made sure that everything was correct.[/color]
SPAN class=name[/color]
SPAN class=name"just liek i wanna make money and click past everything, i did"[/color]
SPAN class=name[/color]
SPAN class=nameI'm not sure what you're trying to say, but I never clicked on the ads and I never will (unless if it happens by accident, in that case, I'll email Google right away)[/color]
SPAN class=name[/color]
SPAN class=nameOk, so I guess some people lie. But I'd still beworried if someone clicks on my ads many times just to get me banned, etc. I mean it's a possibility, no?[/color]

luni · 02-21-2006, 07:52 AM

i seen some a post about this somewhere, like a competitor doing it or something....you should never tell your friends and enemies about your site lol, do a search on the forum about it.

Enkil · 02-21-2006, 04:59 PM

Quote:

Originally Posted by luni

you should never tell your friends and enemies about your site lol

PMy thoughts, exactly, LOLPBut I feel like it's inevitable and that one day they will accuse me of clicking the ads. And the day that I get that email, I want to show them prove some howthat it was someone else who clicked them. It would really be horrible to be accused when your innocent...PAnd I'm very worried that once my other websites are out, competitors will screw me.PIs there something I can do?PBTW, I did search the forum, but Ididn't find anything useful.

intelliot · 02-21-2006, 05:22 PM

I spoke with someone on the Google AdSense team, and he assured me that there is no chance that someone could click on your ads and cause your account to be cancelled. The only time they suspend accounts is when an "egregious" offense is committed.

If you wish, I could ask him if he would be willing to make a statement here.

mondine · 02-21-2006, 05:31 PM

I don't understand why you 'feel it's inevitable' that you will be accused of something you didn't do.

They're not some kind of headless monster. They have the IP addresses of people that have clicked the ads.
If you are ever accused falsely, surely you can request logs from your ISP and your host to prove your innocence.

Chances are, though, that if you conform to the TOS, and don't discuss your sites with friends or foes, that day will never come, and you're worrying for nothing.

If you have reason to believe someone may be doing some tampering (like a sudden fluctuation, or odd pattern- the same things they'd look for) by all means contact them.
If not, you should probably just leave well enough alone.

Enkil · 02-21-2006, 05:42 PM

Quote:

Originally Posted by mondine

BRIf you are ever accused falsely, surely you can request logs from your ISP and your host to prove your innocence.BR

But one of my websites is hosted by afreehost. I have registered with statcounter.com and addfreestats.com and I'm not sure how effective they are for proving...

mystickcal · 02-21-2006, 10:08 PM

I had my site cancelled because google said that I clicked on my own ads...I told them I didn't and I called my isp..They gave wrote me up a letter head saying that my ip has been the same for the last 6 months...(I have a static ip address, which is why this might of worked) I then sent that to google and also sent them my ip address and within a few days they reconnected my account and gave me $5.00 for lost time of their ads not displaying on my site. So they do mess up and there are ways to fix it, so just be friendly with them and they will work with you 100 percent. I also recommend seeing if your isp can provide you with monthly logs...Mine does I pay like 2.50 a month for them...so that might also be a possiblity... Hope this helps.

02-20-2006, 07:14 PM	#1 (permalink)
Enkil Noogle Join Date: Feb 2006 Posts: 11 Thanks: 0 Thanked 0 Times in 0 Posts	Contacting Google Q1 I'm not sure if I should contact Google so I can make sure that there's nothing wrong with my Websites. Would they directly suspend my account or will they give me some time to rearrange them if there are problems? How exactlydo I contact them? Q2 I know that a lot of people get their account suspended for many reasons, but I also heard that there areothers who get suspended because Google says that "they aredeliberately clicking on ads" when they never did. Maybe it'ssomeone else who did it just so you get suspended. I know you can send your logs in this case, but what if I don't have logs? The bottom line is Google can't prove it. I would really be mad and sad if someone clicked on my ads several times just so to get me banned. Can you explain this to me? Basically, I just want to sure that my websites aren't violating the TOS and make sure thatfraud isn't commited, so my account survives for a while.

02-21-2006, 05:31 PM	#8 (permalink)
mondine Google Guru Join Date: Sep 2005 Location: Vancouver, BC. Posts: 4,002 Thanks: 0 Thanked 4 Times in 3 Posts	I don't understand why you 'feel it's inevitable' that you will be accused of something you didn't do. They're not some kind of headless monster. They have the IP addresses of people that have clicked the ads. If you are ever accused falsely, surely you can request logs from your ISP and your host to prove your innocence. Chances are, though, that if you conform to the TOS, and don't discuss your sites with friends or foes, that day will never come, and you're worrying for nothing. If you have reason to believe someone may be doing some tampering (like a sudden fluctuation, or odd pattern- the same things they'd look for) by all means contact them. If not, you should probably just leave well enough alone. __________________

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02-20-2006, 09:28 PM	#2 (permalink)
intelliot Google Guru Join Date: May 2004 Posts: 2,527 Thanks: 15 Thanked 46 Times in 26 Posts	You can contact Google using the Contact link at the top right in your AdSense account. They're reasonable people. They don't suspend accounts for no reason. Some of the people who say that they never clicked their own ads may not be telling the truth.

02-20-2006, 10:16 PM	#3 (permalink)
luni Senior Googler Join Date: Feb 2006 Location: IRAQ Posts: 141 Thanks: 0 Thanked 0 Times in 0 Posts	Did you even read the TOS?? I know alot of people are just liek i wanna make money and click past everything, i did!!!! Then before i put the code on my site i went back and read it...but thats my question for you

02-21-2006, 07:52 AM	#5 (permalink)
luni Senior Googler Join Date: Feb 2006 Location: IRAQ Posts: 141 Thanks: 0 Thanked 0 Times in 0 Posts	i seen some a post about this somewhere, like a competitor doing it or something....you should never tell your friends and enemies about your site lol, do a search on the forum about it.

02-21-2006, 05:22 PM	#7 (permalink)
intelliot Google Guru Join Date: May 2004 Posts: 2,527 Thanks: 15 Thanked 46 Times in 26 Posts	I spoke with someone on the Google AdSense team, and he assured me that there is no chance that someone could click on your ads and cause your account to be cancelled. The only time they suspend accounts is when an "egregious" offense is committed. If you wish, I could ask him if he would be willing to make a statement here.

02-21-2006, 10:08 PM	#10 (permalink)
mystickcal Googler Join Date: Aug 2005 Posts: 52 Thanks: 0 Thanked 0 Times in 0 Posts	I had my site cancelled because google said that I clicked on my own ads...I told them I didn't and I called my isp..They gave wrote me up a letter head saying that my ip has been the same for the last 6 months...(I have a static ip address, which is why this might of worked) I then sent that to google and also sent them my ip address and within a few days they reconnected my account and gave me $5.00 for lost time of their ads not displaying on my site. So they do mess up and there are ways to fix it, so just be friendly with them and they will work with you 100 percent. I also recommend seeing if your isp can provide you with monthly logs...Mine does I pay like 2.50 a month for them...so that might also be a possiblity... Hope this helps.

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